At SMARTBEAR ELECTRONICS LLC, we want you to love your purchase. If for any reason you are not completely satisfied with your backpack, we’re here to help with a clear and fair return and exchange policy.
1. Eligibility for Returns and Exchanges
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Items must be returned within 30 days of the delivery date.
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Products must be unused, in original condition, and in the original packaging.
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Proof of purchase (such as order confirmation or receipt) is required.
2. Non-Returnable Items
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Used or damaged items not caused by manufacturer defect
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Custom or personalized products
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Clearance or final sale items (if marked as such)
3. How to Initiate a Return or Exchange
To request a return or exchange, please contact us with your order number at:
📧 Email: [email protected]
📞 Phone: 321-491-2443
We will provide instructions and a return shipping address. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).
4. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within 5–10 business days.
5. Exchanges
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We offer exchanges for the same item in a different color or for a replacement if the product is defective or damaged upon arrival.
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If the requested exchange item is unavailable, we may issue a refund or offer store credit.
6. Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item, please contact us within 7 days of delivery. We will resolve the issue promptly at no additional cost to you.
7. Contact Information
SMARTBEAR ELECTRONICS LLC
📍 Address: 5353 E 22nd St, Unit 507, Tucson, AZ 85711
📧 Email: [email protected]
📞 Phone: 321-491-2443
🌐 Website: smartbearelectronics.com